Terms and Conditions

 

1. Introduction

Welcome to Enchanted Oasis Shop! These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing our website and making a purchase, you agree to these terms.


2. Use of Website & Services

  • You must be at least 18 years old or have parental consent to use our website.
     
  • You agree not to use our site for any unlawful activities, including fraud, harassment, or spreading harmful content.
     
  • We reserve the right to modify, withdraw, or discontinue any service without notice.
     

3. Orders & Financial Transactions

  • All orders are subject to acceptance and availability.
     
  • We accept [list payment methods] and require full payment before processing an order.
     
  • We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or fraudulent activity.
     

4. Shipping & Delivery

  • Orders are processed within 7 business days and shipped according to the selected method.
     
  • We are not responsible for delays caused by shipping carriers, weather, or customs.
     
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.
     

5. Returns, Refunds & Exchanges

  • Please refer to our Return and Refund Policy [link to policy] for details.
     
  • We reserve the right to deny refunds or exchanges if items do not meet return conditions.
     

6. Intellectual Property & Copyright

  • All content on this website, including text, images, logos, and designs, is the property of Enchanted Oasis Shop and is protected by copyright laws.
     
  • Users may not reproduce, modify, or distribute any content without written permission.
     
  • Unauthorized use of our content may result in legal action.
     

7. User Conduct & Behavior

Users are prohibited from:

  • Engaging in hate speech, harassment, threats, or discriminatory behavior.
     
  • Spamming, promoting unauthorized advertisements, or phishing.
     
  • Attempting to hack, disrupt, or interfere with our website’s functionality.
     

We reserve the right to terminate accounts or block users who violate these rules.


8. Account Termination & Restrictions

  • We may suspend or terminate accounts if users violate these terms or engage in fraudulent activity.
     
  • If your account is terminated, you will lose access to past purchases and any related services.
     

9. Limitation of Liability

  • We are not responsible for any errors, website downtime, or inaccuracies in product descriptions.
     
  • We do not guarantee that our website will always be secure or free of viruses.
     
  • We are not liable for any direct or indirect damages resulting from using our site or purchasing our products.
     

10. Privacy & Data Protection

  • We collect and use personal data according to our Privacy Policy [link to policy].
     
  • We do not sell or share customer information with third parties without consent.
     

11. Changes to Terms & Conditions

  • We reserve the right to update these Terms and Conditions at any time.
     
  • Changes will be effective immediately once posted on our website.
     

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at enchantedoasisllc8@gmail.com.

Return and Refund Policy

 

1. Returns

We want you to love your purchase! If you’re not completely satisfied, we’re happy to accept returns under the following conditions:

  • Items must be returned within 30 days of purchase.
     
  • Items must be unworn, unwashed, and in original condition, with tags attached.
     
  • Lingerie, swimwear, accessories, and sale items are final sale and cannot be returned.
     
  • Customers must provide a valid receipt or proof of purchase.
     

2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • Approved returns will be refunded to the original payment method within 5-7 business days.
     
  • Shipping charges are non-refundable.
     
  • If an item is deemed ineligible for a refund (e.g., worn, damaged, missing tags), we will return it to you at your expense.
     

3. Exchanges

  • We offer exchanges for the same item in a different size or color, subject to availability.
     
  • If the desired item is unavailable, a store credit will be issued.
     

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
     
  • We recommend using a trackable shipping service, as we are not responsible for lost returns.
     

5. Damaged or Incorrect Items

  • If you receive a defective or incorrect item, please contact us at enchantedoasisllc8@gmail.com within 30 days for a free replacement or full refund.
     

For any questions, feel free to reach out to us at enchantedoasisllc8@gmail.com.

Copyright © 2025 Enchanted Oasis Shop - All Rights Reserved.

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